Last Updated: July 3, 2026
Reliable Cleans LLC (“we,” “us”) is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.
Information We Collect
We collect information you provide directly to us, including: your name, email address, phone number, property address, payment information, entry or access instructions, service preferences, photos you submit as part of our service documentation process, and communications you send us. We also collect limited technical information automatically when you visit our website, such as browser type, device information, and pages visited.
How We Use Your Information
We use your information solely to: respond to inquiries and provide quotes, facilitate cleaning service referrals and scheduling, process payments, communicate with you about appointments and your account, provide customer support, send text messages you have opted in to receive, and improve our website and services. We do not sell your personal information.
SMS/Text Messaging Program
By opting in to SMS messages from Reliable Cleans LLC, you agree to receive text messages for customer support, service updates, quotes and follow-ups, appointment-related communications, and occasional promotional offers.
You can cancel the SMS service at any time. Just text STOP. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or reach us directly at support@reliablecleans.com or (858) 302-4201.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
How We Share Your Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Reliable Cleans LLC does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes. Mobile information may be shared only with subcontractors and service providers that support the delivery of our services, such as messaging platforms, telecommunications providers, payment processors, or customer support vendors, and solely to provide and operate those services.
Cookies and Tracking
Our website uses cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our pages. You can control or disable cookies through your browser settings; some site features may not function properly without them.
Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information, including payment data and property access credentials. In the event of a data security incident affecting your personal information, we will notify you as required by applicable California law.
Your Rights
You may opt out of text messages at any time by replying STOP. As a California resident, you also have the right under the CCPA to: (a) know what personal information we collect and how it is used; (b) request deletion of your personal information; (c) opt out of the sale of personal information (we do not sell data); and (d) receive equal service and pricing regardless of whether you exercise your privacy rights. To update your information or submit a request, contact support@reliablecleans.com.
Contact Us
Questions about this policy: support@reliablecleans.com or (858) 302-4201.